Farmer Meets Foodie: FAQS

FREQUENTLY ASKED QUESTIONS

Foodies

Where do I set up my account?

3 minute step by step on setting up your account - Walk Through

I haven't been able to verify my acccount?

An email to verify your account will have been sent instantly to the email address you signed up with, please check your junk mail folder. Contact us at info@farmermeetsfoodie.com.au if you’re still unable to verify your account.

Having trouble getting search by location to work?

Check out this video showing how to get it working: Walk through

For enabling location on Android click here

For enabling location on IOS(Apple products) click here

Once you have enabled your device to share it's location with the site simplty click on the detect location button under the search bar and set the distance in the drop down box.

Vendors

How do I set up a shop?

Once you have set up an account (see above) you will then be able to set up a shop and upload products for your business. See this 7 minute step by step on setting for setting up your shop - Walk Through Vendors

For adding products to your shop check out this video - Walk Through

Or we can set up your shop for you, find out what's involved here

What about pick up, delivery or shipping options?

There are currently four options for you to indicate how you get products to your customers:

- Pick Up

- Local Free Delivery

- Australia Post Express

- Australia Post Standard

*Please note for your products to calculate shipping costs with the Australia post options the product must have a weight value set in it's properties under the shipping heading*

Please see this video of where to set up your shipping - Walk Through

If you use other ways of getting products to your customers and would like these added in to your shopping cart, please contact us at yourteam@farmermeetsfoodie.com.au with your email and phone number and we will be in touch.

What about setting up for payments?

Farmer Meets Foodie uses Stripe Connect payment gateway for you to recieve secure payments direct to your account. If you have an existing Stripe account you'll be able to connect it to your shop, if not you'll be able to set up with Stripe. See this video to get started - Walk Through

You will need your Business ABN, Bank account details and some documents to verify your business, see here to check what is required by Stripe

How do I set up shop hours?

If you have a face to face shop, it is important to set shop hours, so customers know when they are able to order and come in to your store, cafe or resturant or to your farm gate shop. When your shop is closed it will be displayed in the call back later section of the app. If you're shop is 100% online keep your hours to 24 hours allowing customers to order anytime. See this video to see how to change your hours - Walk Through

My photos aren't showing when I change them

You may need to clear your browsers cache; this is usually found under the privacy settings of your browser. For Chrome For IOS(Apple)

Tip: You only need to clear the cached images and files

My photos are pixelated

If your images are pixelated after uploading it is because of their resolution. Where possible we encourage the use of high-resolution photos.

For your business logo or profile picture we recommend a minimum of 180 x 180 pixels (image size can be found by hovering your mouse over the image in windows 10) For business banner images we recommend 1200x1000 pixels.

I haven't been able to verifvy my acccount?

Having trouble getting search by location to work?

Check out this video showing how to get it working: Walk through

For enabling location on Android click here

For enabling location on IOS(Apple products) click here

Once you have enabled your device to share it's location with the site simplty click on the detect location button under the search bar and set the distance in the drop down box.

Having trouble setting products to out of stock?

Check out this walkthrough.