A family business with a cutting edge approach to farming, a drive to succeeded, a need to push the boundaries and an unwavering love of the land, Skybury was established in 1987 by Ian and Marion MacLaughlin. Skybury is a multi dimensional farm, producing sweet red papaya and award winning coffee. Skybury is the largest single papaya grower in Australia, which is distributed across the Australian eastern seaboard, including Brisbane, Sydney, Melbourne and Adelaide. Skybury remains Australia’s largest exporter of Arabica coffee (about 50% of the Skybury crop is exported), and was the first Australian grower to export green coffee to Japan, Europe, Canada. We share our love for the land through a purpose built interactive farm based tourism experience. Now in its 10h year of operation the Skybury Cafe and Roastery allows people to visit the plantation and celebrate the produce grown on our farm. Not only do we showcase our produce but that of our neighbours and the amazing diversity of our region. The Skybury Cafe and Roastery is also the home of our roast coffee distribution centre, with more than 20 tonnes of roast coffee being shipped annually to cafes and homes across Australia. Having merged with our long standing neighbors and fellow coffee farmers North Queensland Gold Coffee Plantation in late 2017 this part of the business continues to expand and provide opportunities for us to showcase Australian Coffee.
We roast to order, so please allow two working days for your order to be dispatched.
Shipping costs are extra and are calculated based on weight and destination.
Mareeba is outside the next day delivery zone for express post parcels dispatched with Australia Post. Most of our orders are dispatched in the Parcel Post Bags for tracking purposes.
Orders are sent via Australia Post or Fastway couriers - the most cost effective option is always used.
This may sound obvious, but because chocolate is perishable we need you to give us a delivery address that has someone to take delivery of it! We will pack it and delivery it safe to your door or nominated address BUT once it arrives, its your responsibility.
We ship world wide. All our prices are in AUS$ and include GST.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
[Re: Privacy Compliance Officer]
136 Ivicevic Road, Paddys Green QLD 4880, Australia
We put every effort into ensuring your order is fresh, correct, complete and in the best condition before shipping it to you. If, however, you are not satisfied with your purchase, then please follow the steps below. Please note, we offer exchange / replacement only - no cash refunds.
Phone or email us that you are returning the goods - this is important and we can anticipate your return!
Return the item(s) to us within 10 days from the date you received it for a replacement. Include its original packaging, a copy of your tax invoice from Skybury, and an explanation why you are returning it. Coffee and Chocolate products must be returned with at least 80% of the product intact for assessment purposes.
Original delivery charges are not refundable and the item(s) are returned to us at the customer’s own cost and risk. Please note that we cannot exchange on items returned due to the incorrect choice.
Use the delivery method most convenient for you (courier, post, etc) and send the package to the following address:-
PO Box 1122
Mareeba, QLD AUSTRALIA 4880
We will make contact with you within 3 working days from receipt of your returned item. Operating in the state of Queensland, we work by the state’s laws. For more information please visit http://www.fairtrading.qld.gov.au/refunds.htm